Return Policy

• Items are returnable 30 days from the day of receipt for either refund, or exchange
• Returns do not require an RMA #
• All returned merchandise must be in complete original manufacturer's packaging, mint condition , with all accessories, tags, documentation and authenticity cards, as it was received.
• Items that include a registration card, must be unregistered.
• Please inspect your purchase carefully upon receipt.
• Claims for damaged or missing items must be received within two (2) business days of receipt of merchandise.
• If any of the above conditions are not met, Casual 21 reserves the right to refuse the return or charge a restocking fee.
• Defective items may be repaired or exchanged.
• Refunds on returned items which were paid for by credit card, will only be made by crediting the account charged for the purchase.
• Refunds on returned items which were paid for by check will be made by check after a 10-day waiting period from placement of the order.
• Shipping charges are nonrefundable.
• Return shipping is not reimbursed without prior approval.
• We are not responsible for personal items left in returned merchandise.
• We are not responsible for negligence or misuse of the product by the customer.
• We are not responsible for lost or damaged packages in return shipping